‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found over 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline may not seem like an clear candidate for social media algorithms.
However, its rise as a popular subject on TikTok has thrust it into the lead of an marketing transformation, where major corporations are allocating substantial funds to content creators and putting fewer resources into marketing items in conventional outlets.
From Oil Rigs to Online Hacks
Originally produced in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “everyday tips”.
Promoted as a fix for dirty sneakers or prolonging the scent of perfume, along with a cure for creaky hinges. It has even been deployed to combat the nuisance of chip seasoning clinging to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and revive leather bags. Proposals that it might brighten smiles or lengthen eyelashes were disproven.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said engaging on social media “without spoiling the atmosphere” was paramount.
“How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“There’s this moving away from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these communities feel niche, however, they are large.
“If you can make sure your brand is shared by other people, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects profound shifts taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than legacy broadcast and print media.
The transition is visible in falling revenues for broadcast and newspaper ads. In the UK, commercial funding for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
This further signifies a blurring of media roles as brands effectively act as media producers, collaborating with numerous influencers to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Many companies report to us audiences believe endorsements from the individuals they follow compared to commercial messages. It's an ongoing shift.”
He added firms may also cut expenditures by focusing on influencers over expensive broadcast campaigns, which also permits simpler message refinement to test effectiveness.
The approach is growing. Promotional expenditure on the creator economy is increasing four times faster than total media spending. In the US, it has over doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
She added: “Among the most effective advertising investments is still the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ The focus is on who seizes focus … I think there’s 100% a place for them.”